Faddons offers 7-days module exchange guarantee in which any of our customers can use his/her paid amount to purchase any other module, provided that he/she hasn't downloaded the purchased module. It will not be possible to accept the refund request. If he/she purchases a module which has a lesser price than earlier module then balance amount will not be paid.

In case the customer faces some serious issue after installing our module, admin and FTP details are needed to look into the issue. Please note that Remote desktop or Teamviewer access are not allowed. Please don't buy any module if you can't share admin, FTP and database login details when required. We will offer a replacement for the module if we are not able to resolve the issues in our module. It will not be possible to accept the refund request.

The customer gets 7 days of time from the date of purchase to test the module on his store, after that, no replacement request will be considered.

Customer is requested to check module description and demo very carefully. After purchase, no refund/replacement request will be processed if he doesn't like the design and feature of the module or if the module doesn't work as he expected.